Event Frequently Asked Questions
What kind of services do you provide?
How much will the service cost?
I’m a diabetic patient. Can I store my insulin with you?
I have anaphylaxis/epilepsy. Can you store my epipen/epileptic medications?
I’ve left my medications at home. Can you issue a prescription?
I need a receipt for my health insurance. Can you provide this?
If I have to go to hospital, will you bring me back?
What hospital will I be taken to?
I’m a health professional. Can I come and work for you?
If you have any questions not listed above, please email admin@medroc.org and we will get back to you as soon as possible.
MedRoc is one of the country’s leading independent emergency medical services. We specialise in providing medical services to music festivals, sports events, and other events across the country. We also provide support to NHS Ambulance Services, as well as a number of other services.
MedRoc event hospitals supply much more than just first aid. We can treat any condition from a grazed knee to a cardiac arrest. We employ a wide range of health professionals, including doctors, nurses, paramedics and emergency care practitioners.
All our staff have a current Enhanced Clearance with the Criminal Records Bureau (CRB). This ensures that our staff have no current or previous serious convictions. In addition, registered healthcare professionals (nurses, paramedics, ECP’s and doctors) all have current up-to-date registrations with their professional body.
If you require medical treatment at one of our event hospitals, the cost of all emergency treatment is entirely free. This includes any transport offsite to other hospitals, and any emergency medication you may require. If you require non emergency medications, such as antibiotics, painkillers etc, then we may make a charge to cover this cost. You will be told of this at the time of consultation.
Our medical centres are always well signposted and marked on site maps. If you have any difficulty finding us, then ask a member of staff to direct you.
Yes. We have a medical fridge onsite where we can securely store your insulin. You may have to pay a small charge to cover costs, as well as a deposit for a key. Please contact us prior to the event so we can discuss your needs.
We strongly recommend that you keep these medications on you at all times. However, if you have a backup stock of emergency medications that you want us to store safely for you, then we can do this. You may have to pay a small charge to cover costs, as well as a deposit for a key. Please contact us prior to the event so we can discuss your needs.
Unfortunately we cannot issue an NHS prescription, but we may be able to give you a temporary private prescription. Please not, we only carry a small range of drugs onsite, so you may have to go to the nearest pharmacy to the event to collect your prescription.
If you are charged for any medications, we can certainly provide a receipt so you can claim your costs back.
Unfortunately we are unable to offer this service. We recommend you tell a friend where you are going so that you can get a lift back, or take enough cash with you so you can get a taxi back.
We normally have an arrangement with the nearest major hospital to the event, who will take patients from us. In certain cases, it may be more appropriate to take you to another hospital that is further away. This may be because they have specialist services, or because the nearest hospital is too busy to accept patients. We will advise you which hospital we will take you to before you leave site. Remember, the vast majority of conditions we see can be dealt with onsite.
We are always on the lookout for professional, dedicated staff. Please email your CV with a covering letter to admin@medroc.org and we will get back to you.
